Universal Access Program Policies

Cancellations

We understand that members may not always be able to keep an appointment that they schedule. If an individual or group cannot make it to an appointment, you must cancel at least 2 hours before the start of the appointment, or it will be considered a no-show. The exception to this is if you have a 10:00am or a 10:30am appointment, in which case you must cancel at least 1 hour before the start of your appointment.

Cancellations are quick and easy, and can be done in one of three ways:

  1. Using the link in the confirmation email you receive after booking an appointment
  2. Calling the Front Office at 617-523-1038 ext. 10
  3. Emailing [email protected]

 

No-Shows

No-shows impact the operation of the Universal Access Program because members may be on the waitlist and boats are set up in advanced. We understand that medical and personal emergencies do come up making cancelling in advance tricky or impossible. If an emergency does come up please contact CBI to provide a valid reason for the absence.

If an individual or group does not show up 20 minutes after the start of the appointment or cancels after the appointment was scheduled to start, they are considered a no-show. In addition to that, if you cancel within two hours of your appointment starting (one hour for 10:00am or 10:30am), it is considered a no-show.

Member(s) who do show up past the 20-minute mark cannot go out on the water unless they called ahead to let us know.

If an appointment is a no-show, a Universal Access Program instructor will cancel the appointment and subsequently call or email the participant to discuss the matter. The first time a participant has no-showed, they will be given a warning and advised to cancel appointments in advance.

No-showing a second time, an instructor will cancel all future appointments and put the Program Director in contact with the participant. No-showing more than two times will result in the individual or group being removed from the Universal Access Program schedule for two weeks. Subsequent no shows will be dealt with on a case by case basis at the discretion of the Program Director.

Click Here to Schedule an Appointment

 

 

Open Sailing

Open sailing is available during the Fall and Spring hours, Monday through Friday. During the summer hours open sailing is from 3:00PM to 5:00PM Monday through Friday. If you are interested, please contact Sarah at: [email protected] Participating in open sailing means that you have been given permission to go sailing on your own or with a guest, without an instructor present. If you are looking to participate in open sailing but have not been given permission from me please reach out. If you are interested in sailing outside these hours, please contact Sarah about the possibility of joining the Adult Program or Junior Program.

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